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Tag: TheSite

How do you run a good training session in an online chat room? 17 tips and ideas.

Posted on January 31, 2014 by Clare Foster

Last night I ran an online training session for YouthNet’s chat moderator volunteers (I’ve written a post about what is is like to moderate real time support chat for young people here). We all joined a chat room in YouthNet’s online volunteer community for an evening session. The focus of this chat was talking therapies…

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Guardian Voluntary Sector Network Xmas Volunteering

Posted on January 12, 2014January 12, 2014 by Clare Foster

Representing online volunteering in the Guardian Just before Christmas I wrote a piece for the Guardian on why I volunteer at Christmas. It was a personal explanation of my motivation to volunteer, why I’ve continued to do so since leaving YouthNet and why it’s particularly important at Christmas. It was one of a series on Christmas…

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Moderating real time support chat with TheSite community

Posted on October 30, 2013November 12, 2013 by Clare Foster

What does moderating real time support chat online for 10 – 25 young community members involve? Support chat Every other Sunday I moderate support chat on TheSite.org. TheSite runs a number of types of chat – I’ve also been an expert for their recent Mindfulness chat. I used to do moderation as part of my role…

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What exactly IS Mindfulness? Chatting with young people on TheSite.org

Posted on October 29, 2013October 29, 2013 by Clare Foster

Earlier this month I found myself back at YouthNet Towers, this time as an expert for one of their expert chats. The Engagement and Support team at YouthNet oversee the running of a number of types of online chat. These include support chat (I also moderate support chats as a volunteer), general chat, film and…

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Mental health information articles for 16-25 year olds

Posted on October 29, 2013November 11, 2013 by Clare Foster

Information on recent mental health support writing for young people I recently completed two articles for TheSite’s new Anxiety and Depression section. Trouble getting help for mental health and Online Counselling. Writing for young people The aim of The Site.org content is to provide clear, straight talking and supportive information for young people. Articles respond to…

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Compliments and wellbeing – #passonacompliment!

Posted on January 17, 2013November 6, 2016 by Clare Foster

Yesterday and today, a twitter friend @TheAgentApsley and I were engaging in small scale hashtag creation #passonacompliment. It started with a TheSite.org member sharing an ‘emergency compliment’ website. While I love it, and it brought a smile to my face, it’s a little impersonal. Unless of course my hair does smell like a lawn –…

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Who’s in agony? – problem pages today and through history

Posted on August 1, 2012November 26, 2013 by Clare Foster

Teen magazine problem pages I recently had reason to remember a scene from my childhood – my friend Jess and I in a tent in a field, surrounded by old copies of teen magazines, reading the problem pages with a strange mix of awe and derision. There was the frisson of excitement caused by the…

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Mind the gap – GPs, antidepressants and mental health support for young people.

Posted on June 12, 2012November 6, 2016 by Clare Foster

“I’m not going to give you another prescription” “What… but I need it.. (panics)” “Don’t worry, I was just testing to see if you really did still need them..and I think you do” GP in Fenham, Newcastle “Just take them when you feel you need to”  – to me aged 17. GP in Cumbria “So,…

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Metaphor, mental health and online support.

Posted on May 24, 2012November 6, 2016 by Clare Foster

What is successful online support? There is no foolproof formula for successful online support.  Using the written word to ensure someone feels listened to, understood, informed and positive about their next steps is a complex and varied task. As with any inexact science it’s much easier to identify when something is done right. It’s a lot…

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Overcoming barriers and taking steps to support – why we’re developing services on TheSite.org

Posted on February 22, 2012November 27, 2013 by Clare Foster

The notion of barriers to support is a common one in information, advice and guidance, but the particular way it is informing the new Step Finder project we’re working on grew organically out of our teams work. Personal and practical barriers For example on the discussion boards we’ve seen questions about how to call Samaritans– what…

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Using the web to provide peer support for emotional health and wellbeing

Posted on November 30, 2011November 27, 2013 by Clare Foster

This is a write up of my thoughts, experience and findings from the In Petto conference  ‘Exploring Online Peer to Peer Support’ in Antwerp. I attended this, along with a volunteer peer advisor last November. Structures and systems for providing online peer support. At the conference we were focusing in more depth on peer support and…

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Wow! This is a wonderful example how good consultation and understanding your audience can lead to great quality information! The consultation, planning, and promotional plans show excellence in producing health information. This shows through in the end products – high quality and extremely well-tailored to the audience. The insight and thought that has gone into this is commendable. 

Dr Hannah R Bridges – HB Health Comms Ltd

Clare created fantastic bespoke moderator training and helped us develop our brand-new survivors’ community. She went out of her way to ensure that the training met our needs exactly by engaging in various in-depth discussions and learning about our sector. But beyond that, she also helped us to build our vision for the community and the community guidelines; created an editable handbook for our future use and changing needs as the community grows; and offered ongoing support with tweaking the training as the forum develops.

Venice Fielding - Cardiff Women's Aid

Clare highlights the wide range of feelings and reactions during and after pregnancy loss, the different impact that each experience can have on each individual and the diverse needs of those affected. Just as important, she acknowledges the difficulty of those who want to offer help, but aren’t sure how to, or when. She makes it easier for them to understand and empathise, and offers practical suggestions with knowledge and also with humility… This is what makes for such a special book, for which many many people will be grateful.

Ruth Bender Atik, National Director, The Miscarriage Association
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