Last week I completed the second of two online training sessions for Leukaemia Care‘s new volunteer moderators. Like many organisations, their support group offering on Facebook had traditionally sat with their social media team. As their support groups have grown, so has the need for independent moderation and overview (I’ve written more about this here)….
If the events of 2016 have told us anything, it’s that people can write any old rubbish and post it online as fact. And people will believe them. Especially if those people are vulnerable or anxious. And no one is more vulnerable or anxious than when it comes to researching health concerns. The internet is…
Last week I ran a session on community moderation for OCDAction. Unlike my session for Leeds Mind (which was for community managers and focused on developing a moderation strategy) this session was for moderators themselves. OCDAction have an established community but they want to expand their moderator team and make sure their current moderation practices are as…
This week I travelled up to Leeds to run a workshop I called ‘An introduction to moderating online communities’. It was attended by three groups associated with Leeds Mind. All of them were thinking about online peer support. Some had a platform built and in testing. Others were still figuring out what, if anything, they…
Consultancy for The Katie Piper Foundation In September I was contacted by Kerry from The Katy Piper Foundation. The Foundation supports people living with burns and scars. Kerry was looking for more information on managing online forums. She was particularly interested in moderation strategies and procedures for managing safeguarding and escalation. We had an initial chat on…
RSCPP connects people with local registered therapists. It also contains articles and resources about issues you might face and the types of therapy available. Of course, these are private therapists. And therapy isn’t cheap (although if you get the right help, it can be immensely valuable). Much of the work I have done in the past…
Last night I ran an online training session for YouthNet’s chat moderator volunteers (I’ve written a post about what is is like to moderate real time support chat for young people here). We all joined a chat room in YouthNet’s online volunteer community for an evening session. The focus of this chat was talking therapies…
Representing online volunteering in the Guardian Just before Christmas I wrote a piece for the Guardian on why I volunteer at Christmas. It was a personal explanation of my motivation to volunteer, why I’ve continued to do so since leaving YouthNet and why it’s particularly important at Christmas. It was one of a series on Christmas…
What does moderating real time support chat online for 10 – 25 young community members involve? Support chat Every other Sunday I moderate support chat on TheSite.org. TheSite runs a number of types of chat – I’ve also been an expert for their recent Mindfulness chat. I used to do moderation as part of my role…
Running a training day for volunteers working on a new online peer support service for APP I was really pleased to be asked to help out with APP’s new online peer support programme. APP has been funded to provide peer support to women with postpartum psychosis and their partners. They have been running an online…
Earlier this month I found myself back at YouthNet Towers, this time as an expert for one of their expert chats. The Engagement and Support team at YouthNet oversee the running of a number of types of online chat. These include support chat (I also moderate support chats as a volunteer), general chat, film and…
Information on recent mental health support writing for young people I recently completed two articles for TheSite’s new Anxiety and Depression section. Trouble getting help for mental health and Online Counselling. Writing for young people The aim of The Site.org content is to provide clear, straight talking and supportive information for young people. Articles respond to…
I first came across the Elefriends community after attending their online peer support training. I was interested in online peer support for adults and wanted to find out more about the impact of providing community members with peer support training. How does this affect their experience? I wrote about this training here. Online community consultation…
The power of language Language is a powerful tool. I’ve written before about the value of metaphor in mental health support and how it can reframe and change perception as well as helping people understand subjective experience. Language is also a tricky thing – the way we frame things in words can influence how we…