Clare Rose Foster
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Category: Training & online learning

Moderating a Facebook-based peer support group. Training for Hemihelp staff and volunteers

Posted on September 10, 2019March 29, 2022 by Clare Foster

I recently worked with Hemihelp (now part of Contact) to help them train volunteer moderators for their peer support group on Facebook. The group was established in 2007 and became more active in 2011. It has over 5,000 members and over 11,000 interactions each month. It seems to be a strong community with a lot…

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Community moderation training licensed to Cardiff Women’s Aid

Posted on February 15, 2019March 29, 2022 by Clare Foster

I have recently licensed my community moderation training package to Cardiff Women’s Aid. As part of this three-year licence, they received an initial training session and feedback on participants practice activities, bespoke training resources and trainer’s notes, a train the trainer Skype session and a draft moderation handbook for their ongoing use. I have also…

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Miscarriage Association learning resources ‘Highly Commended’ in EVCOM Awards

Posted on June 29, 2017June 29, 2017 by Clare Foster

Highly commended I’m really pleased that the films I helped research and develop as part of the Miscarriage Association’s new learning resources for health professionals have just received a ‘Highly Commended’ in the Drama category of the EVCOM awards. These resources have been well received by health professionals too – they were given a 5* review in The…

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5 star review for Miscarriage Association training materials in RCOG’s journal (TOG)

Posted on February 6, 2017February 6, 2017 by Clare Foster

  Learning materials for health professionals I was really chuffed to hear that the Miscarriage Association learning materials for health professionals were given a 5* review in the Royal College of Obstetricians and Gynaecologists’ journal The Obstetrician & Gynaecologist (TOG). I did a lot of work on these resources and it’s brilliant to get such positive…

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Strong, powerful, upsetting, thought provoking and with important teaching points – developing Miscarriage Association learning resources for health professionals

Posted on October 17, 2016October 17, 2016 by Clare Foster

Skimming through the British Medical Journal, I came across a blog called Breaking bad news in maternity care. It’s a lovely piece about the new learning resources I worked on with the Miscarriage Association. I coordinated the development of these resources, working with the National Director of the Miscarriage Association, the Media Trust and lots of…

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Community moderation training for OCDAction

Posted on June 1, 2016September 4, 2016 by Clare Foster

Last week I ran a session on community moderation for OCDAction. Unlike my session for Leeds Mind (which was for community managers and focused on developing a moderation strategy) this session was for moderators themselves. OCDAction have an established community but they want to expand their moderator team and make sure their current moderation practices are as…

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An introduction to community moderation

Posted on March 10, 2016April 4, 2016 by Clare Foster

This week I travelled up to Leeds to run a workshop I called ‘An introduction to moderating online communities’. It was attended by three groups associated with Leeds Mind. All of them were thinking about online peer support. Some had a platform built and in testing. Others were still figuring out what, if anything, they…

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APP’s online peer support services: vital and life changing

Posted on November 23, 2015November 23, 2015 by Clare Foster

“I’ll always remember the first time I met a ‘PP lady’. It was a very special day.” “I had lots of friends who were mums but none of them understood what I was going through. I felt weird, lonely and isolated. When I found the forum I was like ‘Oh my god. People understand.” Last Saturday…

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How do you run a good training session in an online chat room? 17 tips and ideas.

Posted on January 31, 2014 by Clare Foster

Last night I ran an online training session for YouthNet’s chat moderator volunteers (I’ve written a post about what is is like to moderate real time support chat for young people here). We all joined a chat room in YouthNet’s online volunteer community for an evening session. The focus of this chat was talking therapies…

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Online peer support training with Action on Postpartum Psychosis

Posted on October 30, 2013November 12, 2013 by Clare Foster

Running a training day for volunteers working on a new online peer support service for APP I was really pleased to be asked to help out with APP’s new online peer support programme. APP has been funded to provide peer support to women with postpartum psychosis and their partners. They have been running an online…

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Happify yourself?

Posted on May 22, 2013November 6, 2016 by Clare Foster

Want to be happier every day? Well who doesn’t? Personally I am interested in exploring ways of helping me manage my wellbeing as I try to cut down on the anti depressants I have been on for the last 12 years (a process that seems to have stalled around the 20mg mark). I’ve also recently…

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E Learning and Digital Cultures – initial insights from a metaMOOC!

Posted on January 31, 2013November 26, 2013 by Clare Foster

Do you ever start something new and find yourself thinking ‘I should have been doing this for ages’? I had a very strong case of that this week as I began a new Coursera course called ‘E Learning and Digital Cultures‘ online. Last year I watched a fascinating TED talk by Daphne Koller, one of…

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Having a Moodle – what I’ve learnt about online learning.

Posted on August 7, 2012November 26, 2013 by Clare Foster

After a recent dinnertime debate was resolved using the internet, a friend of mine said wistfully “Sometimes I just speculate indefinitely for old times’ sake”. I expect that this is a sentiment that we all recognise – the way we approach what we don’t know and the way we develop our knowledge is changing. So…tell…

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Essential skills for giving online peer support – a course in development.

Posted on June 24, 2012January 23, 2014 by Clare Foster

The essential skills advisors and peer supporters need for giving advice, information or support online These are some of the basic skills that supporters and advisors find useful when working online. The support offered might be one to one (email style), peer or expert support, moderating forums or moderating real time chat. Depending on the…

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  1. Sheila Ismay on What I’d tell my 2015 self about dieting, body positivity and accepting medicationOctober 4, 2019

    My marriage has just broken up because my husband came off citalopram cold turkey without my knowledge. I had to…

  2. ‘Supporting someone you know’ – new Miscarriage Association resource online now | Clare Rose Foster on New youth resources for the Miscarriage AssociationSeptember 24, 2019

    […] from a number of projects I have worked on for the Miscarriage Association including our award-winning youth resources project,…

  3. ‘Supporting someone you know’ – new Miscarriage Association resource online now | Clare Rose Foster on Pregnancy loss and mental health – new resources online nowSeptember 24, 2019

    […] identified the need to update this resource as part of the pregnancy loss and mental health project – but…

  4. Workplace mental health hub highly commended at the BMA Patient Information Awards. | Clare Rose Foster on BMA Patient Information Awards for Mind and Miscarriage Association workSeptember 11, 2019

    […] time my work was nominated (and came runner up in two special categories), I was 37 weeks pregnant and…

  5. Workplace mental health hub highly commended at the BMA Patient Information Awards. | Clare Rose Foster on Writing to the Information Standard for Mind and the British Lung FoundationSeptember 11, 2019

    […] the articles were written to the Information Standard – an NHS kitemark that requires them to be based on…

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Advice and Guidance Anti Depressants Anti Stigma Anxiety Citalopram Community Moderation Depression Doctors eating Eating disorder eating problems Emotional Support Exercise Exercise addiction Hormones Learning Medication Mental Health Mind Mindfulness miscarriage Miscarriage Association Online Online Community Online Consultation Online Learning Online Support Peer Support Pregnancy Recovery Relationships Research Sertraline Social Media Stigma TheSite Training Volunteer Volunteering Wellbeing withdrawal Workplace stigma Writing Young People YouthNet

Wow! This is a wonderful example how good consultation and understanding your audience can lead to great quality information! The consultation, planning, and promotional plans show excellence in producing health information. This shows through in the end products – high quality and extremely well-tailored to the audience. The insight and thought that has gone into this is commendable. 

Dr Hannah R Bridges – HB Health Comms Ltd

Clare created fantastic bespoke moderator training and helped us develop our brand-new survivors’ community. She went out of her way to ensure that the training met our needs exactly by engaging in various in-depth discussions and learning about our sector. But beyond that, she also helped us to build our vision for the community and the community guidelines; created an editable handbook for our future use and changing needs as the community grows; and offered ongoing support with tweaking the training as the forum develops.

Venice Fielding - Cardiff Women's Aid

Clare highlights the wide range of feelings and reactions during and after pregnancy loss, the different impact that each experience can have on each individual and the diverse needs of those affected. Just as important, she acknowledges the difficulty of those who want to offer help, but aren’t sure how to, or when. She makes it easier for them to understand and empathise, and offers practical suggestions with knowledge and also with humility… This is what makes for such a special book, for which many many people will be grateful.

Ruth Bender Atik, National Director, The Miscarriage Association
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