I have recently licensed my community moderation training package to Cardiff Women’s Aid. As part of this three-year licence, they received an initial training session and feedback on participants practice activities, bespoke training resources and trainer’s notes, a train the trainer Skype session and a draft moderation handbook for their ongoing use. I have also…
Contact a Family got in touch late last year. They were looking for help setting up their new community, developing guidelines, establishing processes and training new moderators. Over the last few months I have been working closely with them and we’re almost ready for launch. Scoping I spent some time on scoping work –…
Learning materials for health professionals I was really chuffed to hear that the Miscarriage Association learning materials for health professionals were given a 5* review in the Royal College of Obstetricians and Gynaecologists’ journal The Obstetrician & Gynaecologist (TOG). I did a lot of work on these resources and it’s brilliant to get such positive…
Last night I ran an online training session for YouthNet’s chat moderator volunteers (I’ve written a post about what is is like to moderate real time support chat for young people here). We all joined a chat room in YouthNet’s online volunteer community for an evening session. The focus of this chat was talking therapies…
Running a training day for volunteers working on a new online peer support service for APP I was really pleased to be asked to help out with APP’s new online peer support programme. APP has been funded to provide peer support to women with postpartum psychosis and their partners. They have been running an online…
Do you ever start something new and find yourself thinking ‘I should have been doing this for ages’? I had a very strong case of that this week as I began a new Coursera course called ‘E Learning and Digital Cultures‘ online. Last year I watched a fascinating TED talk by Daphne Koller, one of…
The essential skills advisors and peer supporters need for giving advice, information or support online These are some of the basic skills that supporters and advisors find useful when working online. The support offered might be one to one (email style), peer or expert support, moderating forums or moderating real time chat. Depending on the…
This is a write up of my thoughts, experience and findings from the In Petto conference ‘Exploring Online Peer to Peer Support’ in Antwerp. I attended this, along with a volunteer peer advisor last November. Structures and systems for providing online peer support. At the conference we were focusing in more depth on peer support and…