I recently worked with Hemihelp (now part of Contact) to help them with training for volunteer Facebook group moderators for their peer support group on the platform. The group was established in 2007 and became more active in 2011. It has over 5,000 members and over 11,000 interactions each month. It seems to be a…
I have recently licensed my community moderation training package to Cardiff Women’s Aid. As part of this three-year licence, they received an initial training session and feedback on participants practice activities, bespoke training resources and trainer’s notes, a train the trainer Skype session and a draft moderation handbook for their ongoing use. I have also…
Contact a Family got in touch late last year. They were looking for help setting up their new community, developing guidelines, establishing processes and training new moderators. Over the last few months I have been working closely with them and we’re almost ready for launch. Scoping I spent some time on scoping work –…
Last week I ran a session on community moderation for OCDAction. Unlike my session for Leeds Mind (which was for community managers and focused on developing a moderation strategy) this session was for moderators themselves. OCDAction have an established community but they want to expand their moderator team and make sure their current moderation practices are as…
This week I travelled up to Leeds to run a workshop I called ‘An introduction to moderating online communities’. It was attended by three groups associated with Leeds Mind. All of them were thinking about online peer support. Some had a platform built and in testing. Others were still figuring out what, if anything, they…
Consultancy for The Katie Piper Foundation In September I was contacted by Kerry from The Katy Piper Foundation. The Foundation supports people living with burns and scars. Kerry was looking for more information on managing online forums. She was particularly interested in moderation strategies and procedures for managing safeguarding and escalation. We had an initial chat on…
I’ve just finished 9 months working on the mental health peer support community Elefriends. The role was a maternity cover post and focused on community engagement as well as moderation training and support. So what did I get up to? Six co-design workshops with community members I organised and co-facilitated six co-design workshops with community…
What does moderating real time support chat online for 10 – 25 young community members involve? Support chat Every other Sunday I moderate support chat on TheSite.org. TheSite runs a number of types of chat – I’ve also been an expert for their recent Mindfulness chat. I used to do moderation as part of my role…
I first came across the Elefriends community after attending their online peer support training. I was interested in online peer support for adults and wanted to find out more about the impact of providing community members with peer support training. How does this affect their experience? I wrote about this training here. Online community consultation…