Researching and writing guidance for parents on talking to young people about suicide and self-harm content online.
Researching and writing guidance for those in the rail sector dealing with vulnerable people via social media and other remote contacts.
Researching and writing new support resources.
Reviewing and updating website content and structure.
Training and supporting volunteers to offer online and face-to-face peer support.
Researching and creating new support resources for people pregnant after a previous loss.
Developing bespoke community moderator training.
Wrote a book on supporting someone after miscarriage, ectopic or molar pregnancy. More info here.
Led on a new suite of resources for miscarriage and the workplace.
Researched, wrote and developed support resources for employers, line managers, colleagues and employees.
Represented the Miscarriage Association at a cross government working group to improve guidance around workplace policies relating to fertility, miscarriage and baby loss.
Developed and delivered a three day online community consultation and moderator training for Twins Trust.
Developed and delivered community moderator training and for Contact.
Provided community consultation and delivered Facebook group moderator training for Hemihelp. Blog here.
Researched and wrote a new Insider Guide – ‘Being a parent after postpartum psychosis’.
Developed and updated guidelines and the volunteer handbook.
Researched and wrote two support resources.
Supporting someone you know – updating information on supporting someone else through pregnancy loss.
Developed, delivered and licensed bespoke community moderation training for Cardiff Women’s Aid’s new SHOUT online forum. Blog here.
Wrote mental health content for MindWise.
Completed the following information products.
- How to cope with hearing voices
- Understanding OCD
- Understanding dissociative disorders
- Understanding psychosis
- Understanding paranoia
- Money and mental health – highly commended at the British Medical Association Patient Info Award 2017 and runner-up in the Self-Care resource category. Blog here.
- How to cope when supporting someone else
- Understanding eating problems
- Introduction to mental health problems – Mind’s flagship booklet recently launched in a new full colour design. Blog here.
Moderated Mind’s online peer support community. Developed and delivered training and ongoing support for Mind’s Infoline staff.
Community development and management consultancy for Contact a Family. Supported CAF to co-design and develop community moderation processes and guidelines. Developed volunteer roles for their new community platform. Provided ongoing moderation and staff moderation support for seven months. Blog here.
Conducted research and delivered recommendations for two projects.
- Achieving accredited status for learning materials developed for healthcare professionals.
- Developing resources and support for women who are pregnant after a previous loss.
Wrote for Standard Issue magazine.
Wrote a series of articles for 11-16 year olds.
- What is sexual bullying?
- How to break free from crime
- How I left a gang and changed my life.
- My friend is caught up in a gang, what should I do?
- What do I need to know about online grooming?
- What is child sexual abuse?
- How can I support a victim of child sexual abuse
Project management, research & development of educational films & training materials for healthcare professionals (given a 5* review by the Royal College of Obstetricians and Gynaecologists and won Highly Commended in the Drama category of the EVCOM awards). Blog here.
Online peer support trainer. Developed & delivered online peer support training for new volunteers. Reviewed and gave feedback on volunteer homework. I still run regular repeat training for new volunteers.
Wrote a new leaflet providing guidance on air pollution for primary schools.
Created content plan and wrote 26 articles for Bupa’s new Workplace Wellbeing Hub. Working to the Information Standard.
Shortlisted for a Bupa Global Clinical Excellence Award.
Moderated and reviewed Depression Alliance’s online community Friends in Need as part of a merger with Mind.
Workplace wellbeing trainer with The Mix for Dixon’s Carphone Warehouse.
Content development (writing articles and editing/proofreading online learning) for The Mix and Lloyds Banking Group Money for Life project.
Community management consultant and trainer. Delivered training in online community moderation to OCD Action’s new moderation team.
Wrote content for new online training to help volunteers and young people understand anxiety and depression.
Community moderation consultant and trainer. Delivered ‘An introduction to moderating online communities‘ training to representatives from Leeds Mind.
Coaching volunteers to moderate real time support chat in TheSite.org community. Blog post.
Moderation, training and co-design. Worked in the Information Team on Elefriends, Mind’s online peer support community for mental health. Trained and supported community moderators. Moderated the community and updated the moderation guidelines. Supported development of a community app, new functionality, sports and wellbeing content and integration of on and offline peer support through a co-design process. Blog post.
Online community development consultant. Reviewed forum guidelines, moderator training and safeguarding procedures.
Blog: Setting up a new community – defining roles in moderation and peer support.
Writer. Guest blogger for CEO about wellbeing – including Mindfulness and MBCT.
Resource & content development. Researched and developed resources for young people on the subject of pregnancy loss. Wrote the Miscarriage Association’s Talking about miscarriage article and Miscarriage: the facts and your feelings. Blog post on research stage and online workshop. Blog post on MA website. Blog post on final resources and launch.
Resources highly commended at the British Medical Association Patient Info Award 2017 and runner-up in the Young Adults award category. Blog here.
Article in The Telegraph about youth miscarriage to launch new resources.
Workplace Healthcheck consultant. Provided independent assessment and workplace healthchecks to help organisations identify practical steps they can take to reduce stigma, fear and secrecy around mental health and improve employee wellbeing. Blog post.
Online community support. Provided moderation, support and signposting on Radio 1’s Sunday Surgery Facebook page during broadcasts on work and study, body image, relationships, cyberbullying and benefits.
Writer. Guest blogging about exercise, mental health and wellbeing for New Level. See posts here.
Content development. Reviewing content on OnePlusOne’s Early Intervention tools. Running co-creation workshops, developing plans & writing content for online services aimed at young people & new parents.
Competitor analysis. Researching and writing a comprehensive report on current relationship support online and existing models of service delivery.
Online support & digital marketing.
Helping support and develop the Miscarriage Association’s marketing and online support services through Taskforce Digital.
Writer. Contributor to Prospect’s ‘Big Question’ on Mental Health.
Provided online training in ‘Talking therapies’ and ‘Relationships and the internet’ for moderators on TheSite. Blog – tips on using chat rooms to run online training.
Writer for ONEinFOUR magazine.
Developed and delivered wellbeing and self-care training to 150 young City YearUK volunteers. Blog post
Online community and research consultant.
Designed, ran and reported on an online community consultation workshop. Created moderation guidelines based on consultation. Blog post.
Wrote eight blog posts for Mind covering my experience of Mindfulness Based Cognitive Therapy.
Communications and campaign support. Provided interim communications support for World Mental Health Day Campaign. Wrote messaging and created a design brief for leaflets and posters, liaised with printers and distributers and recruited and supported two locum staff to help create a business database. Blog post.
Mindfulness expert. Answered questions on Mindfulness for online community members. Blog post.
(now The Mix)
Advice and Training Manager (4.5 years). Trained, supported and managed volunteers, charity partners and freelance staff to enable YouthNet to provide expert answers through askTheSite on a range of topics including mental health, relationships, benefits and the law.
Managed the online relationships peer advisor role we offered to young people. This included recruitment, training and ongoing coaching and support.
Used Moodle to develop and run e-learning courses for staff and volunteers. Created, ran and assessed a course in ‘Giving Online Relationships Advice’, accredited by the Open College Network.
Moderated regular online support chats and discussion forums.
Youth advisor. Provided non-directive, non-judgemental and confidential advice& guidance to young people (aged 13 – 19) on a range of issues including sexual health, relationships, mental health, careers, work and money.
Volunteer playworker at Great Ormond Street hospital.