There is no foolproof formula for successful online support. Using the written word to ensure someone feels listened to, understood, informed and positive about their next steps is a complex and varied task.
As with any inexact science it’s much easier to identify when something is done right. It’s a lot harder to teach how it is done. As a result I’m always interested in identifying and exploring in more depth what it is about successful support that makes the real difference. What is it that makes someone respond like this?
“I would just like to say thank you so much as i feel its basically saved my life. The people who reply should be so proud to be able to have that effect on someone like myself who feels there’s no way out of this hell. After receiving my reply i have now realised there is and i now have the courage to get help. Thank you so so so so so much! you’ll never know what you’ve done for me, you’ve saved my life!” (askTheSite feedback)
TheSite.org has published editorialised true stories for years. These stories enabled us to give a more personal angle to some of the issues we were addressing in articles, and to cover other more ‘newsy’ issues. The range of stories reflects the range of issues addressed on TheSite.org, from selling sex or coming off heroin to taking part in the student protests or waiting for a new heart. For the people involved, it is a chance to share or celebrate their experiences, perhaps to gain some perspective and to help others understand the issue they faced.
These kind of true stories on TheSite.org fall into the remit of the editorial team. Those who want to share their experience, or those we approach, tell their story to a journalist who then writes it up in the style of TheSite.org. Interestingly, we recently did some work with Radio 1’s Sunday Surgery ‘Sexuality Night’, providing support for their listeners on the Radio 1 Facebook page. We shared a range of relevant content from TheSite.org, but it was the true stories (namely ‘How I came out as bi’ and ‘The naked truth of asexuality’) which received the most views, shares and likes.Continue reading →
The notion of barriers to support is a common one in information, advice and guidance, but the particular way it is informing the new Step Finder project we’re working on grew organically out of our teams work.
Personal and practical barriers
For example on the discussion boards we’ve seen questions about how to call Samaritans– what actually happens when you pick up the phone? What do you say? What do they say? How do you stop yourself from panicking – or being overheard?. Similarly people have told us how they have been given the details for a walk in centre, but don’t know what to do when they get there – ‘Do I just walk in?’. Sometimes, a bad experience in the past can be a barrier – ‘Oh, I’ve tried going to my GP, they don’t help’ or even ‘I’m scared of the receptionist at the surgery’. Lack of self esteem or confidence can really affect someones ability to follow the guidance or signposting they are given – ‘I’ve got the information on how to get help, but I’m too shy to actually talk to anyone’. The barriers individuals face are often very personal to their situation. Continue reading →
On the Wednesday before Christmas, my colleague and friend Laura and I went to help out with the Great Ormond Street and Radio Lollipop‘s Rockin’ Reindeer Christmas parties. Usually we volunteer for Radio Lollipop in Great Ormond Street on a Wednesday evening. We spend two hours after work each week visiting and playing with children on the wards, while other volunteers run a radio show. The children can request songs and enter competitions on different themes each week.
At Christmas, there’s lots more than usual going on. A couple of Saturdays before, we both helped out at a Tin Pan Annie concert (fundraising for Radio Lollipop) where we dressed up as a snowflake and a reindeer, waved at and danced with kids during songs – then shook buckets at the end.
The Rockin’ Reindeer Christmas parties were held over two days, two on Wednesday and two on Thursday, each for an hour and a half. We were both helping on Wednesday afternoon and we spent the parties running a craft table where children who were at the hospital at the moment, or had been in 2011, could do some sticking, gluing, colouring and, in this picture, making reindeer out of playdough. We also did some celeb spotting, spying the Weasley twins, Tess Daley, the Radio 1 crew, a Santa Claus who sounded suspiciously like Boris Johnson and a number of stormtroopers (do they count as celebs!).
This is a write up of my thoughts, experience and findings from the In Petto conference ‘Exploring Online Peer to Peer Support’ in Antwerp. I attended this, along with a volunteer peer advisor last November.
Structures and systems for providing online peer support.
At the conference we were focusing in more depth on peer support and how this could be given online. Before giving our own workshop, we heard from a range of other organisations, each with quite different ways of offering peer support online. Continue reading →