Tag Archives: Peer Support

Online peer support training with Action on Postpartum Psychosis

Running a training day for volunteers working on a new online peer support service for APP

I was really pleased to be asked to help out with APP’s new online peer support programme.Action on Post Partum Psychosis logo

APP has been funded to provide peer support to women with postpartum psychosis and their partners. They have been running an online forum for over a year and are now looking to expand their offering to one to one email peer support. Women with lived experience of PP will be trained to offer email support to women who are in the early stages of recovery.

Benefits of online peer support

One of the real benefits of online peer support is the fact that people are able to find, connect and talk to people with experiences similar to theirs from all over the country, or indeed the world. It’s reassuring to find out you are not alone and helpful to hear how others coped in similar situations.

This is particularly relevant with postpartum psychosis. Many women may not know anyone else in their area that has experienced it. Often, even if there were someone, that person may not feel comfortable talking openly about it. This service will enable women to find support and reassurance from someone who knows what they are going through.

It also sounds as though many men whose partners get PP have no idea where to turn. They often try and support their partner in hospital alongside holding down their job and caring for other children. They often feel they need to be the ‘strong’ one – and disregard their own emotional needs. While the one to one support is not yet available to them; partners looking for support regularly use the forum.

Peer support in the training room

Like the Elefriends mental health community meet up, there was a lot of peer support in the training room. Unlike the Elefriends meet up, many of these women had never met someone who had experienced PP face to face before. This gave the whole day a really moving and inspirational feel. Continue reading

Online consultation with Mind’s Elefriends community

I first came across the Elefriends community after attending their online peer support training.Screen Shot 2013-10-29 at 15.21.24 I was interested in online peer support for adults and wanted to find out more about the impact of providing community members with peer support training. How does this affect their experience? I wrote about this training here.

Online community consultation

I really enjoyed working with both the community and the digital team at Mind so I was really pleased to be asked to do some consultancy work for them. At the time, Elefriends was moving from a Facebook page to a new platform. The team were looking to consult with the community both on and offline. This was to ensure that as many community members as possible got a say in the changes.

I attended the offline consultation days and then based on my discussions with community members I:

– Designed a three day online consultation to gather community members’ views on how the site should be managed
– Used interactive tools to keep the group engaged, and provided support to participants throughout the exercise

Recommendations, moderation guide and evaluation

I summarised the findings, to produce recommendations and draft guide for community managers

I also helped the team design an evaluation survey for their funders, which looked at how community members used the site to better manage their mental health.

At times, the consultation touched on sensitive issues, including the expression of thoughts of self-harm and suicide. Clare’s understanding of mental health, empathy and respectful approach has been a real asset to this project and I look forward to working with her again.

Eve Critchley – Senior Digital Officer at Mind

The Elephant in the online community – mental health peer support for adults

Online peer support for mental health at Mind

Yesterday I attended a session run by Mind on online peer support – helping users of the eleElephant (in the room)’ community on Facebook develop their skills in supporting each other. I was interested in attending as I had been chatting to Eve, one of the trainers (and ‘Elephant handlers’) on Twitter. The work they are doing has lots of links to similar work I am doing – and developing – at YouthNet on TheSite.org.

I was also interested from a more personal angle. I was hoping to find out more about the peer support services for mental health which are offered, not just to young people, but to everyone. I’ve certainly found that in writing about my own experiences with mental health, others have come forward to share their experiences and discuss the issues with me. I’m impressed by the strategic objective of Mind to give everyone access to peer support, on or offline, by 2016. The session itself only highlighted the value of peer support, with everyone sharing their stories and offering new perspectives and ideas to each other throughout the training day. It was also interesting that there was a strong sense in the room that, while young people tend to be well served, there is not enough emotional support online for mental health for adults. Continue reading

Essential skills for giving online peer support – a course in development.

The essential skills advisors and peer supporters need for giving advice, information or support online

These are some of the basic skills that supporters and advisors find useful when working young people on keyboard onlineonline. The support offered might be one to one (email style), peer or expert support, moderating forums or moderating real time chat. Depending on the type of support being offered I’ve emphasised certain areas or added additional advanced skills to my training. This training tends to be offered to people who are taking on a specific supporter role, rather than individuals who are part of the community. With adjustments, it can also be offered to community members to help them look after themselves and get more out of their experience online. Continue reading

Using the web to provide peer support for emotional health and wellbeing

This is a write up of my thoughts, experience and findings from the In Petto conference  ‘Exploring Online Peer to Peer Support’ in Antwerp. I attended this, along with a volunteer peer advisor last November.

Structures and systems for providing online peer support.

At the conference we were focusing in more depth on peer support and how this could be given online.  Before giving our own workshop, we heard from a range of other organisations, each with quite different ways of offering peer support online. Continue reading