Last night I ran an online training session for YouthNet’s chat moderator volunteers (I’ve written a post about what is is like to moderate real time support chat for young people here). We all joined a chat room in YouthNet’s online volunteer community for an evening session.
The focus of this chat was talking therapies – learning more about them and sharing knowledge as well as discussing how they might come up in support chats and what we, as moderators, can do to make sure the young people who come to the session get the right information.
Good practice for running a training session in a chat room
Using a chat room for training sessions enables you to have more real time discussion. It brings everyone involved in a project or role together at the same time. It’s particularly useful if those being trained are spread out around the country. Some of the things I’ve learnt from running online training chats include: Continue reading →
Just before Christmas I wrote a piece for the Guardian on why I volunteer at Christmas. It was a personal explanation of my motivation to volunteer, why I’ve continued to do so since leaving YouthNet and why it’s particularly important at Christmas.
It was one of a series on Christmas volunteering. It was the only one about online or virtual volunteering. I’m glad it was represented – I’ve managed online volunteers for many years and have seen it becoming increasingly popular, especially in support work. I wanted to explain in a bit more detail how it can have as much, if not more, impact as your more traditional face to face volunteering.
A more detailed description of what running a live support chat is actually like can be found here. Here’s some more info on the volunteer role I managed for five years – online peer advisors. If you’d like to chat support volunteering, virtual volunteering, training volunteers and giving peer support online, drop me a line.
Now I’m off to open up TheSite.org chat room for another Sunday support session.