The notion of barriers to support is a common one in information, advice and guidance, but the particular way it is informing the new Step Finder project we’re working on grew organically out of our teams work.
Personal and practical barriers
For example on the discussion boards we’ve seen questions about how to call Samaritans– what actually happens when you pick up the phone? What do you say? What do they say? How do you stop yourself from panicking – or being overheard?. Similarly people have told us how they have been given the details for a walk in centre, but don’t know what to do when they get there – ‘Do I just walk in?’. Sometimes, a bad experience in the past can be a barrier – ‘Oh, I’ve tried going to my GP, they don’t help’ or even ‘I’m scared of the receptionist at the surgery’. Lack of self esteem or confidence can really affect someones ability to follow the guidance or signposting they are given – ‘I’ve got the information on how to get help, but I’m too shy to actually talk to anyone’. The barriers individuals face are often very personal to their situation. Continue reading