Pick and mix
I’m happy to develop a training or consultation package that works for you, put together a proposal or just get straight down to a brief.
Do get in touch for a chat.
Community management, moderation and engagement
I offer:
- bespoke training and consultation in all aspects of co
mmunity management, engagement and moderation; - support with community engagement and co-design processes from initial scoping to final implementation;
- coaching and self care workshops for moderators or community members;
- training for peer supporters;
- content for social media; and
- moderation services.
Copywriting, editing and online content development
I can:
- write and update content for your website or blog;
- engage with your audience to find out what they want;
- edit content to make it suitable for your readers;
- manage your information production process from initial scoping to final edits; and
- work to the Information Standard.
Research and reporting
I can:
run consultation workshops on or offline;- run focus groups on or offline;
- design and analyse evaluation surveys;
- conduct scoping and competitor analysis; and
- report with suggestions and guidelines.
Previous clients
Community management, moderation and engagement
Radio 1 Sunday Surgery – moderation, support and signposting on Radio 1’s Sunday Surgery Facebook page during broadcasts on work and study, body image, relationships, cyber bullying and benefits.
Mind – online community consultation workshops, moderation guidelines, moderator training and co-design of a new app, new functionality and wellbeing content.
OCD Action – ‘Introduction to moderator skills’ training (bespoke sessions)
.
Action on Post Partum Psychosis – ‘Providing online peer support’ training workshops and follow up (three bespoke sessions).
The Katy Piper Foundation – reviewed forum guidelines, moderator training and safeguarding procedures.
Leeds Mind and NHS Leeds South 
and East CCG – ‘An introduction to moderating online communities’ training (bespoke sessions).
The Mix – moderated real time support chat sessions, moderated The Mix discussion boards and comments and trained new moderators.
City Year – self care training session for City Year volunteers.
The Miscarriage Association – reviewed forum guidelines and implemented recommendations.
Copywriting, editing and online content development
Mind – eight detailed online resources and information booklets on mental health.
The Mix (was TheSite.org) – mental health information for 16-25 year olds.
The Miscarriage Association – online information resources and a leaflet about miscarriage for young people.
The Mix and Lloyds Banking Group Money for Life project – Student debt explained and 12 ways to keep your money safe.
The British Lung Foundation – section on children’s lungs.
YouthNet – OCN accredited on and offline course ‘Giving Relationships Advice Online’ (developed and delivered).
YouthNet – ‘Understanding anxiety and depression’ training course for volunteer peer advisors.
The Miscarriage Association – six good practice guides for health professionals and learning summary page.
Standard Issue – ‘Dear Clare’ and ‘A bitter pill’
The Telegraph – ‘Mum said it was for the best – why young women need miscarriage support fast’.
The Guardian – ‘Why I volunteer at Christmas‘
Centre of Excellence Online – a series of blogs to complement online courses
New Level – a series of blogs on exercise and mental health
RSCPP – ‘Overcoming barriers to accessing therapy’
Taskforce Digital – ‘7 ways to promote peer support in your online community’ and ‘Your charity Facebook page, a marketing space or a support forum?‘
One In Four – ‘Managing mental health in relationships’
Research and reporting
Time to Change – seven ‘Organisational Healthcheck’ reports.
OnePlusOne – competitor analysis and report of existing online relationship support services.
The Miscarriage Association – on and offline consultation workshops for young people.
The Miscarriage Association – research and report with health professionals and service users to inform the development of new learning films and good practice guides.
Mind – online community consultation workshops and evaluation survey design.
See work and projects, recommendations and my LinkedIn profile for more detail.
