Communication and writing • I research and write information articles, features and support pieces personally and professionally • I have experience working to the Information Standard • I have twelve years experience working and communicating with a range of stakeholders including volunteers, service users, expert partners and freelancers • I offer training in online support and communication • I have experience running both on and offline focus groups and workshops.
Online community moderation and engagement • I have twelve years experience in community moderation, consultation and co-creation on a range of platforms – including mental health, relationships and wellbeing support services • I am experienced in using social media personally and professionally • I am experienced in engaging community members and developing content and services through co-creation.
Training and volunteer support • I have five years experience managing all aspects of a volunteer programme • I have developed and delivered OCNLR accredited on and offline training courses and coaching programmes including Essential Skills for Online Support and Advanced Skills for Moderators/Relationship Advisors.
Advice and guidance • I have spent eight years working in IAG • I led on YouthNet’s expert support service askTheSite; this included training staff, quality control and daily management.
Working with young people • I have eight years experience training, supporting and managing young people in the UK and abroad – with a particular emphasis on mental health, relationships and sexual health.
Education and training
PGCertificate Journalism and Media • Birkbeck • Distinction
Philosophy • Cambridge University • 2.1
Issue focused training courses
Responding to suicidal callers • Helplines Partnership
Youth Mental Health First Aid • Mental Health First Aid England and Rethink
Sex, relationships and disability • Leonard Cheshire
Abortion – decisions and dilemmas • Education for Choice
Dealing with challenging contacts • Samaritans
Confidentiality, young people and the law • Brook
Sexual health, relationships and young people • Brook
Information Advice & Guidance Skills • RGG Associates
Introduction to NLP • NLP School
Storytelling and the Imagination with David Almond • Guardian Masterclass
Skills focused training courses
Management • Pheonix Training
Public speaking • Speaking with Authenticity
Moodle administrator • How To Moodle
Moodle course creator • How To Moodle
Course administrator training • Open College Network
Assessing Portfolios • Open College Network
Mindfulness Based Cognitive Behaviour Therapy • Breathing Space London
View my Linked in profile.