Unlike my session for Leeds Mind (which was for community managers and focused on developing a moderation strategy) this session was for moderators themselves.
OCDAction have an established community but they want to expand their moderator team and make sure their current moderation practices are as effective as possible. They planned to use this session to help their first group of volunteers get started. Learning would also feed into new guidelines and support for future moderators.
We started with an overview of the strengths and limitations of online support and the nature of community moderation. We spent the majority of the session identifying and exploring the main skills that moderators might need and practising applying them to example cases. We looked at:
- emotional support and empathy
- good comprehension and listening through language
- communicating effectively through the written word
- resolving conflict
- understanding and respecting boundaries
- courage and assertiveness
- a good knowledge of OCD and a genuine desire to help