Tag Archives: Community Moderation

Essential skills for giving online peer support – a course in development.

The essential skills advisors and peer supporters need for giving advice, information or support online

These are some of the basic skills that supporters and advisors find useful when working young people on keyboard onlineonline. The support offered might be one to one (email style), peer or expert support, moderating forums or moderating real time chat. Depending on the type of support being offered I’ve emphasised certain areas or added additional advanced skills to my training. This training tends to be offered to people who are taking on a specific supporter role, rather than individuals who are part of the community. With adjustments, it can also be offered to community members to help them look after themselves and get more out of their experience online. Continue reading