Skills & training

Skills

Communication and writing

I research and write information articles, features and support pieces personally and professionally • I have experience working to the Information Standard • I have thirteen years experience working and communicating with a range of stakeholders including volunteers, service users, expert partners and freelancers • I offer training in online support and communication • I have experience running both on and offline focus groups and workshops.

Online community moderation and engagement

I have thirteen years experience in community moderation, consultation and co-creation on a range of platforms – including mental health, relationships and wellbeing support services • I am experienced in using social media personally and professionally • I am experienced in engaging community members and developing content and services through co-creation.

Training and volunteer support

I have five years experience managing all aspects of a volunteer programme • I have developed and delivered OCNLR accredited on and offline training courses and coaching programmes including Essential Skills for Online Support and Advanced Skills for Moderators/Relationship Advisors.

Advice and guidance

I have spent eight years working in IAG • I led on YouthNet’s expert support service askTheSite; this included training staff, quality control and daily management.

Working with young people

I have eight years experience training, supporting and managing young people in the UK and abroad – with a particular emphasis on mental health, relationships and sexual health.